Terms of Service

Return Policy

Merchandise Returns will be accepted for 14 days provided the product is still in it's unopened original packaging. No returns will be accepted after 14 days from date of possession. Merchandise Returns will be accepted on products that are built or out of original packaging for a period of 7 days from date of possession. All products returned within 7 days of possession built or in open box or out of original packaging will incur a 25% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. Merchandise Returns will be accepted on products that are built or out of original packaging from day 8 to 14 of possession. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. No returns will be accepted on any Free weight products including dumbbells, adjustable dumbbells, bars, weight plates, and free weight benches. No returns will be accepted on any accessories. All floor model, pre-built, or used products will incur a 35% restocking fee from date of possession up to 14 days.No returns on special order products. Delivery fees are non-refundable on delivered product.

• All amounts to be refunded will be made in the same method of payment as was made to purchase the item.
• For purchases made in cash refunds will be made by corporate check.
• Amount to be Refunded will be processed upon Johnson Fitness receiving the product back and inspection is completed.
• For Nordic Track purchases please see Nordic Track return policy provided by sales staff.

Shipping & Delivery Options

Massage Chair Headquarters offers free curbside shipping when purchased at website pricing, on most orders over $150. If you purchase in store, a store associate will work with you to schedule shipping during the checkout process. If you order online, a store associate will call you to schedule your shipment. Shipping time varies based on product availability. Most current in-stock products will be shipped within 7-10 business days, if the product is not in stock you will be informed as soon as possible regarding the expected time of fulfillment.
The free standard curbside shipping option is available in the continental United States (excluding Alaska & Hawaii) for most products over $150.00 - exclusions include home gyms, product parts, dumbbells, free weight, all commercial cardio and strength products, all billiards products, all grills and smokers, WaterRower rowing machines, and NordicTrack fitness equipment. Exclusions also include any out-of-box floor model or used equipment. Other exclusions may apply.

If you wish to pick your online order up in store, you may do so. Work with your local store to arrange and schedule pick up time.
Massage Chair Headquarters also offers in-home delivery and installation for an additional cost a technician will fully set up your machine in the room of your choice. Additional cost varies by product, location and availability. Work with your local store to learn more about this offer.

See individual product page for specific shipping options and pricing available.

Item(s) listed as on display at your local store can be purchased and are usually delivered within 7-14 days, but will not exceed 90-days of purchase.

Payment & Financing Options

Massage Chair Headquarters accepts major credit cards including American Express, Visa, MasterCard and Discover.

You can pay online, over the phone or in a store.

We also offer special financing based on credit check. Financing is subject to credit approval and is facilitated by Citizens’s Pay® for purchases through our retail stores and Affirm for online purchase.

Affirm
Rates are between 0-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.

Promotional Policy

For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers are subject to availability and may change at any time. See stores for details.